SAMANTHAS FLOWERS BY DESIGN goes to great lengths to ensure that what you see on our website is what your recipient gets. There are times however when this is impossible due to various factors including local availability and seasonal variations. Rather than reducing our product range down to the lowest common denominator we utilise an equitable substitution policy.
If an item is unavailable we will substitute it with another item of similar design, colour, quality and price.
For example, if a type of flower is out of season we will substitute it with a similar flower with regard to appearance, colour and price.
Roses, Tulips, lillies and some other flowers may arrive closed to prolong their life and protect them in transit.
Flowers should last between 3-7 days, ensuring they have water supply and are not exposed to elements such as heat, direct sunlight or bizarrely, apples.