SAMANTHAS FLOWERS BY DESIGN respects your privacy and we are committed to the protection of your personal information. As such, the information we collect from you is strictly confidential.
What information do we collect?
Whilst many aspects of the site can be accessed without providing personal information, we will collect personal information from you when you register, place an order, subscribe to our newsletter, respond to a survey/competition or fill out a form on either SAMANTHAS FLOWERS BY DESIGN website or via the phone.
When appropriate, you may be asked to provide the following information about yourself:
When appropriate, you may also be asked to provide the following information about the recipient:
Additionally, when required and appropriate, you may be asked to provide feedback and/or further information (including photos) in regards to your purchase.
For each request to the SAMANTHAS FLOWERS BY DESIGN website, we expressly collect the following non personal information via the web server software about the device (computer/phone/tablet etc) connecting to it for our own troubleshooting, security, marketing and statistical purposes:
What other information is collected?
SAMANTHAS FLOWERS BY DESIGN also uses Google Analytics which is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of www.SAMANTHAS FLOWERS BY DESIGN.com.au, to prepare reports on its activities and share them with SAMANTHAS FLOWERS BY DESIGN and other Google services.
What do we use this information for?
Any of the personally identifiable information we collect from you may be used in the following ways.
For device based information collected via the web server software, this information is used to create summary statistics which allow us to assess the number of visitors to different sections of our site, discover what information is most and least used, determine technical design specification, and help us make our site more useful to our visitors.
No attempt will be made by us to identify visitors or their browsing activities except in the unlikely occurrence that we are required to do so by law.
Sharing of your personal information
SAMANTHAS FLOWERS BY DESIGN may engage other companies to provide services on and for our behalf, including but not limited to; providing an email service, file and image hosting, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service.
SAMANTHAS FLOWERS BY DESIGN takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
How do we secure and protect personal information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
All sensitive/payment information you provide or view online with SAMANTHAS FLOWERS BY DESIGN is transmitted between your device and the SAMANTHAS FLOWERS BY DESIGN website using Secure Socket Layer (SSL) technology which ensures this information is encrypted (unreadable without a key) between your device and our firewall protected network.
Credit card information may also be held by our Australian based payment gateway with the data only accessible by those authorised with special access rights to such systems, and whom are required to keep the information confidential.
Disclosure of information to third parties?
We will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties outside of this company, unless you have personally authorised us to do so or if required by law.
Emails and mailing lists
Anyone can choose to receive SAMANTHAS FLOWERS BY DESIGN e-newsletters and at any stage you wish to stop receiving any promotional emails may simply unsubscribe using the link provided in the email.
We do not support, condone or participate in spam email!
We understand that sometimes part of the joy of sending flowers can be in giving them from ‘your secret admirer’.
If a recipient requests information about who sent them a gift, this information will not be provided without your express permission. We will contact you advising you that the request has been made, however, we will not release that information until such time as we get approval from you to do so. As such, all orders are considered to be anonymous unless you tell us otherwise.
This policy was last modified on 21/05/2020
SAMANTHAS FLOWERS BY DESIGN is owned and operated by M.M GILLESPIE & S.A WESTON PARTNERSHIP T/A SAMANTHA’S FLOWERS BY DESIGN ABN: 17 933 223 841