Privacy Policy

SAMANTHAS FLOWERS FT GMAH’S BALLOONS respects your privacy and we are committed to the protection of your personal information. As such, the information we collect from you is strictly confidential.

What information do we collect?
Whilst many aspects of the site can be accessed without providing personal information, we will collect personal information from you when you register, place an order, subscribe to our newsletter, respond to a survey/competition or fill out a form on either SAMANTHAS FLOWERS FT GMAH’S BALLOONS website or via the phone.

When appropriate, you may be asked to provide the following information about yourself:

Your name
Your address
Your contact phone number(s)
Your email address
Your credit card details

When appropriate, you may also be asked to provide the following information about the recipient:

Their name
Their delivery address
Their contact phone number

Additionally, when required and appropriate, you may be asked to provide feedback and/or further information (including photos) in regards to your purchase.

For each request to the SAMANTHAS FLOWERS FT GMAH’S BALLOONS website, we expressly collect the following non personal information via the web server software about the device (computer/phone/tablet etc) connecting to it for our own troubleshooting, security, marketing and statistical purposes:

The IP address of the device making the request
The browser type, version and language
The date and time the device accessed the site
The previous page the device visited (‘referrer’)
The pages the device accessed and any documents downloaded
The success/failure code of the request, and
The devices operating system.

What other information is collected?
SAMANTHAS FLOWERS FT GMAH’S BALLOONS also uses Google Analytics which is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of www.SAMANTHAS FLOWERS FT GMAH’S BALLOONS.com.au, to prepare reports on its activities and share them with SAMANTHAS FLOWERS FT GMAH’S BALLOONS and other Google services.

What do we use this information for?
Any of the personally identifiable information we collect from you may be used in the following ways.

To personalise your experience
To improve our website
To improve customer service
To process transactions
To administer a contest, promotion, survey or other feature on the site

For device based information collected via the web server software, this information is used to create summary statistics which allow us to assess the number of visitors to different sections of our site, discover what information is most and least used, determine technical design specification, and help us make our site more useful to our visitors.

No attempt will be made by us to identify visitors or their browsing activities except in the unlikely occurrence that we are required to do so by law.

Sharing of your personal information
SAMANTHAS FLOWERS FT GMAH’S BALLOONS may engage other companies to provide services on and for our behalf, including but not limited to; providing an email service, file and image hosting, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service.

SAMANTHAS FLOWERS FT GMAH’S BALLOONS takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

How do we secure and protect personal information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All sensitive/payment information you provide or view online with SAMANTHAS FLOWERS FT GMAH’S BALLOONS is transmitted between your device and the SAMANTHAS FLOWERS FT GMAH’S BALLOONS website using Secure Socket Layer (SSL) technology which ensures this information is encrypted (unreadable without a key) between your device and our firewall protected network.

Credit card information may also be held by our Australian based payment gateway with the data only accessible by those authorised with special access rights to such systems, and whom are required to keep the information confidential.

Do we use cookies?
Yes. We use cookies to help us remember and process the items in your cart and understand and save your preferences for future visits.

Disclosure of information to third parties?
We will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties outside of this company, unless you have personally authorised us to do so or if required by law.

Emails and mailing lists
Anyone can choose to receive SAMANTHAS FLOWERS FT GMAH’S BALLOONS e-newsletters and at any stage you wish to stop receiving any promotional emails may simply unsubscribe using the link provided in the email.

We do not support, condone or participate in spam email!

Anonymity
We understand that sometimes part of the joy of sending flowers can be in giving them from ‘your secret admirer’.

If a recipient requests information about who sent them a gift, this information will not be provided without your express permission. We will contact you advising you that the request has been made, however, we will not release that information until such time as we get approval from you to do so. As such, all orders are considered to be anonymous unless you tell us otherwise.

Your Consent
By using our site, you consent to this privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 01/11/2023

Contacting Us
SAMANTHAS FLOWERS FT GMAH’S BALLOONS welcomes your comments and feedback regarding this Privacy Policy. If you have any questions about this Privacy Policy or any concerns about your personal information, or simply would like further information, please contact us.

SAMANTHAS FLOWERS FT GMAH’S BALLOONS is owned and operated SAMANTHA WESTON /TA SAMANTHAS FLOWERS FT GMAH’S BALLOONSS ABN: 66 597 145 703