Wedding Flowers Quote Acceptance
Quote Acceptance/Terms & Conditions
Quote Acceptance/Terms & Conditions
Your quote for wedding flowers from Samantha’s Flowers by Design is valid for 10 days. This time frame is determined by the date stamp on the original email you receive with your quote attached.
On the date that you receive your wedding flower quote, your wedding date is available for booking, and we will hold this date for the 10 days
A $200 non-refundable deposit is required to secure your date. Upon accepting the quote, you agree to ALL the items listed on the quotation. This is applicable to all wedding quotes (packages, altered packages and other quotes). The deposit is credited toward the balance of your wedding flowers. The remaining balance is required in full, 30 days prior before your wedding date.
CANCELLATIONS
Cancellation of the wedding/function date:
Should you need to cancel your booking, you will need to notify us in writing as soon as possible. We are happy to offer to transfer your booking to another date, subject to availability, with a minimum of 30 days’ notice. Cancellations after that time frame ie: 30 days from the date of the wedding, will incur a 50% cancellation fee. Cancellations 2 weeks prior to the wedding date are required to be paid in full by the due date. No monies paid will be refunded.
CANCELLING PART OF YOUR ORDER
Cancellations of part of your order 3 months or less prior to the date of the function will incur a 50% cancellation fee of the total value of the order.
POSTPONING THE WEDDING DATE
Should you need to change the date or postpone the date of the wedding; you will need to inform us in writing. Should the “new” date be available, we will confirm with you in writing. Should the date not be available, you will forfeit your deposit.
REDUCING/CANCELING ITEMS ON QUOTE
Upon accepting the estimate, you are accepting the items and agreeing to the value listed on the estimate. Should you need to reduce or cancel items, we are happy to do so, However, no reductions can be made from thirty (30) days prior to the event. Please also note that the final total may not be reduced by more than 10% of the original agreed upon estimate.
FLOWER SELECTION
Where photos have been provided by the client, – these images and flowers within the images are used as a guide only. Please be aware that a lot of web based images are edited and colour altered to make an attractive picture – not all the colours are a true reflection of what Mother Nature creates.
We do not replicate other florist’s work exactly and as we are working with Mother Nature, we are not in control of seasonal changes or availability. Samantha’s Flowers by Design will endeavour to reflect the style, colour and shape as detailed in the estimate and pictures to the best of our ability. It is important that the Client understands that individual flowers, bouquets and arrangements all vary to some degree. Their individuality is what makes them unique for you alone.
All attempts will be made the colours and types of flowers and materials requested. However, please understand that flowers and other floral materials are seasonal and that seasons vary. Sometimes the items requested are not available. Substitutes will be similar (as close as possible) for flowers and floral materials, and if they are significantly different contact will be made with the bride to seek any further instructions.
Please note that a lot of floral material is imported from overseas countries and therefore can be unpredictable. Substitution decisions are sometimes required to be made quickly – due to air freight, supplier and transportation requirements. Samantha’s Flowers by Design reserve the right to make substitution decisions based on the prior conversations and emails with the client, and use our knowledge of the clients overall theme and colour scheme to provide a substitution that maintains the overall look and style the client wishes.
Samantha’s Flowers by Design also reserves the right to substitute a requested flower with another of similar design, colour and equal value, should circumstances beyond our control require so – and also if such products do not meet Samantha’s Flowers by Design high standards of product quality.
SIZING GUIDELINES
Where measurements have been provided for bouquet and floral arrangements, this sizing is a guide only. Floral arrangements and bouquets are created using flowers that vary in size and shape throughout their natural season. This can affect the sizing of the products we provide, making bouquets and arrangements slightly smaller or larger. Samantha’s Flowers by Design accepts no responsibility for variations is size.
PEAK PERIODS
Premium dates incur higher prices due to factors that are outside our control. These dates include, but are not limited to:
2 weeks before, 2 weeks after, and including February 14th
2 weeks before, 2 weeks after, and including Mother’s Day.
2 weeks before, 2 weeks after, and including Christmas.
2 weeks before, 2 weeks after, and including New Year’s Eve. Higher delivery charges may also apply during these peak periods
DELIVERIES
Deliveries are available and the cost for your specific delivery is included in your quote.
Prices for multiple deliveries locations need to be discussed with us. Delivery fees will be outlined in your estimate.
All bookings are different and typically, will be arranged on a case-by-case basis. As a general guide, deliveries are made prior to the photographer arriving to ensure they are available for “pre-wedding” pictures. You should allow 30 mins either side of the scheduled time for delays that may occur which are out of our control. The delivery details including addresses are confirmed 2 weeks prior to the wedding/function date. It is your responsibility to ensure we have the correct delivery details.
Approximately 14 days/ 2 weeks prior to your wedding, you will be contacted to confirm your delivery times and location. You will need to provide us with a suitable address, timeframe and contact person and their phone number. Please note that the contact person you provide will be the person we seek at the time of delivery – this person will be responsible for signing documentation on your behalf agreeing that you are happy with the flowers, the style, freshness and all factors obtaining to the items delivered. Should you wish for this to only be you, please advise so.
HIRE ITEMS
All hired items, such as vases as outlined in your are the responsibility of the hirer from the point of delivery /pick up to the time the item is returned. Should any items be lost, damaged or stolen it is the responsibility of the hirer to pay for the replacement. The cost will be charged at full retail replacement cost + GST+ freight. Payment is required within 48 hours of return date.
All hired items are to be returned clean, washed and in the original containers provided.
It is the Hirer’s responsibility to ensure the terms and conditions are adhered to.
PAYMENTS
Deposit of $200 is required with quote acceptance, and the full balance is due no less than 30 days before the wedding date.
Cancellation of the wedding/function date:
Should you need to cancel your booking, you will need to notify us in writing as soon as possible. We are happy to offer to transfer your booking to another date, subject to availability, with a minimum of 30 days’ notice. Cancellations after that time frame ie: 30 days from the date of the wedding, will incur a 50% cancellation fee. Cancellations 2 weeks prior to the wedding date are required to be paid in full by the due date. No monies paid will be refunded.
Cancellations of part of your order 3 months or less prior to the date of the function will incur a 50% cancellation fee of the total value of the order.
Should you need to change the date or postpone the date of the wedding; you will need to inform us in writing. Should the “new” date be available, we will confirm with you in writing. Should the date not be available, you will forfeit your deposit.
Upon accepting the estimate, you are accepting the items and agreeing to the value listed on the estimate. Should you need to reduce or cancel items, we are happy to do so, However, no reductions can be made from thirty (30) days prior to the event. Please also note that the final total may not be reduced by more than 10% of the original agreed upon estimate.
Where photos have been provided by the client, – these images and flowers within the images are used as a guide only. Please be aware that a lot of web based images are edited and colour altered to make an attractive picture – not all the colours are a true reflection of what Mother Nature creates.
We do not replicate other florist’s work exactly and as we are working with Mother Nature, we are not in control of seasonal changes or availability. Samantha’s Flowers by Design will endeavour to reflect the style, colour and shape as detailed in the estimate and pictures to the best of our ability. It is important that the Client understands that individual flowers, bouquets and arrangements all vary to some degree. Their individuality is what makes them unique for you alone.
All attempts will be made the colours and types of flowers and materials requested. However, please understand that flowers and other floral materials are seasonal and that seasons vary. Sometimes the items requested are not available. Substitutes will be similar (as close as possible) for flowers and floral materials, and if they are significantly different contact will be made with the bride to seek any further instructions.
Please note that a lot of floral material is imported from overseas countries and therefore can be unpredictable. Substitution decisions are sometimes required to be made quickly – due to air freight, supplier and transportation requirements. Samantha’s Flowers by Design reserve the right to make substitution decisions based on the prior conversations and emails with the client, and use our knowledge of the clients overall theme and colour scheme to provide a substitution that maintains the overall look and style the client wishes.
Samantha’s Flowers by Design also reserves the right to substitute a requested flower with another of similar design, colour and equal value, should circumstances beyond our control require so – and also if such products do not meet Samantha’s Flowers by Design high standards of product quality.
Where measurements have been provided for bouquet and floral arrangements, this sizing is a guide only. Floral arrangements and bouquets are created using flowers that vary in size and shape throughout their natural season. This can affect the sizing of the products we provide, making bouquets and arrangements slightly smaller or larger. Samantha’s Flowers by Design accepts no responsibility for variations is size.
Premium dates incur higher prices due to factors that are outside our control. These dates include, but are not limited to:
2 weeks before, 2 weeks after, and including February 14th
2 weeks before, 2 weeks after, and including Mother’s Day.
2 weeks before, 2 weeks after, and including Christmas.
2 weeks before, 2 weeks after, and including New Year’s Eve. Higher delivery charges may also apply during these peak periods
Deliveries are available and the cost for your specific delivery is included in your quote.
Prices for multiple deliveries locations need to be discussed with us. Delivery fees will be outlined in your estimate.
All bookings are different and typically, will be arranged on a case-by-case basis. As a general guide, deliveries are made prior to the photographer arriving to ensure they are available for “pre-wedding” pictures. You should allow 30 mins either side of the scheduled time for delays that may occur which are out of our control. The delivery details including addresses are confirmed 2 weeks prior to the wedding/function date. It is your responsibility to ensure we have the correct delivery details.
Approximately 14 days/ 2 weeks prior to your wedding, you will be contacted to confirm your delivery times and location. You will need to provide us with a suitable address, time frame and contact person and their phone number. Please note that the contact person you provide will be the person we seek at the time of delivery – this person will be responsible for signing documentation on your behalf agreeing that you are happy with the flowers, the style, freshness and all factors obtaining to the items delivered. Should you wish for this to only be you, please advise so.
All hired items, such as vases as outlined in your quote are the responsibility of the hirer from the point of delivery /pick up to the time the item is returned. Should any items be lost, damaged or stolen it is the responsibility of the hirer to pay for the replacement. The cost will be charged at full retail replacement cost + GST+ freight. Payment is required within 48 hours of return date.
All hired items are to be returned clean, washed and in the original containers provided.
It is the Hirer’s responsibility to ensure the terms and conditions are adhered to.
Deposit of $200 is required with quote acceptance, and the full balance is due no less than 30 days before the wedding date.
